Terms & Conditions

SERVICES

  • Grandson Travel and Tours is  an accredited travel agency in the  Philippines which offers travel services only which you need to validate all service requests before  confirming. Anything which is not included in the itinerary of service booked will be on the passenger’s or guest expenses. Please read and understand carefully the inclusions of the service that needs to be booked before paying and make the confirmation.

CONDITION OF TRAVEL SERVICES

  • All travel services which make up your tour are provided by independent suppliers such as all types of airlines, partner tour operators, transportation voyage and cruises, visa consultation and local and international travel services. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available upon your request from us or the supplier concerned.

BOOKING PROCEDURE

  • All bookable services have the procedure of booking, information to all the application forms needs to be filled up. These forms are relevant to your booking request. 
  • Please be informed that all wrong and misspelled relevant information needed to any booking request is subject to applicable penalties and charges.
  • By making a booking, the first named person on the booking will be the (“Lead Name”) who agrees on behalf of themselves and all persons detailed on the booking. And will be responsible in obtaining all the necessary information herein the contract and booking details. Including the payment of the booking, the changes and cancellations and the required consent of every passenger’s approval into the services booked. 
  • The lead name should be at least 18 years of age to make a booking. And agree to provide full, complete and accurate information to our Travel Agent/s.

PRICES RATES

  • Travel dates, itineraries, tours, transportation and visa prices are subject to change without prior notice and current price will be quoted and confirmed at the time of booking, subject to any surcharges that are levied in accordance with these conditions.
  • Other services with surcharge and taxes fee will be collected to the passenger/ guest/ applicants before or after the payment.
  • We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours which are direct consequences of changes in the exchange rates relevant to the package, level of taxes or fees chargeable for services application to any travel services provided and other charble services which does not includes into the travel services.

PERSONAL DATA

  • The company will collect all your travel documents data before confirming the booking, and will only be used for booking purposes.
  • Passport should be in a good condition with 6 months validity before, during and after your travel.
  • Government issued identification cards or valid ID’s should be submitted to the destination who’s not in need of your Passport. 
  • Travelling with children and infants without travel documents will need to submit their Birth Certificate.

TRAVEL DOCUMENTS

  • Many of the destinations require applicable travel documents, the passenger/guest/applicants are responsible for obtaining all the required travel documents, visa, permits and others. Also for complying with laws, regulations, orders, demands of countries of origin, destination or transits. 
  • The collections of other travel documents needed will be the passenger/ guest/ applicant’s responsibility to know and understand. 
  • The company will only state all the general information needed. The passenger/ guest/ applicant’s must check requirements for their own circumstances with the relevant embassies or consulates. And must be  up to date before your travel date.
  • Some of the destination countries need proof of sufficient funds for the entire journey.

TRAVEL TAXES

  • Traveling within the Philippines – All terminal fees and other needed travel fees outside of booking services are to the passenger / guest / applicant’s expense. 
  • Traveling outside the Philippines – All Philippine travel tax, terminal fee, destination country fees other needed travel expenses outside of booking services are to the passenger / guest / applicant’s expense unless specified in the booking confirmation.

ACKNOWLEDGEMENT OF RISK AND RESPONSIBILITY WITH LAWS AND REGULATIONS

  • All booking services are accepted on the understanding that you appreciate such risks and hazards and that you undertake all travel services at your own violations. 
  • For tour, services, transfer, tickets, visa and other travel services has a detailed information which is the “Itinerary”. And any of the activities which are not included into the itinerary we provide, accept that no further services will be provided by us. 
  • The company or tour travel agents are not held responsible for any interviews of immigration officers of your country of origin and destination that might result in offloading or failure to board. It will always be at the airline or immigration officer’s discretion of decisions. (Local and  International Immigration Interviews or  to any immigration borders)

REFUND AND CANCELLATION

  • Airlines – all “LCC” or Low Cost Carrier Airlines are strictly NON-REFUNDABLE these travel policies are in accordance with their own terms and conditions. And all “GDS” or Global Distributor Airlines are also NON-REFUNDABLE unless specified into the ticket terms and conditions. For airlines with REFUNDABLE policy refundable amounts will still be subject to penalties and charges once the booking is voluntarily cancelled. For the involuntary cancellation service fee will not be REFUNDED.
  • Hotel Booking – Refund will be subject to booking date conditions, which depend on the number of days upon the cancellation request. Hotels have different refund and cancellation policies which will be stated upon the confirmation of bookings.
  • VOYAGE – local sea transportation are strictly NON-REFUNDABLE
  • CRUISES – Refund will be subject to applicable penalties and fees for the voluntary cancellation. And in the event of failure to provide the necessary travel documents for the approval of your travel. Refunds will be subject to penalties and service fee of the supplier.
  • TOUR PACKAGE AND TRANSPORTATION SERVICES – Are NON-REFUNDABLE but in some tours the travel services can be TRANSFERABLE unless specified into the tours conditions.
  • VISA SERVICES FEE – Are non-refundable.
  • OTHER SERVICES FEE – Are subject for conditions review of refund.

BEHAVIOUR 

  • The passenger/ guest/ applicants are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the others. If passenger/ guest/ applicants are causing or are likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation and cancellation of travel. We reserve the right to terminate your booking with us immediately.
  • In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation/ transportation/ tour arrangement and other services. We will have no further obligations to you and/or your party.
  • No refunds for lost of your accommodations/ transportation/ tour arrangement and other services will be made, and we will not pay any expenses or cost incurred as a result of the termination, the passenger/ guest/ applicants and your party may also be required to pay for any damages or lost and disruption of the service in full.
  • We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

PAYMENTS

  • All booking services should be paid in full before the confirmation of your booking. Failure to pay within the 24 hours of your requested booking will be cancelled immediately. 
  • The payment procedure should only be transacted to our travel agent with the company name to any payment gateway.
  • Payments outside or to any unauthorized personnel will not be honored by the company.

TRAVEL INSURANCE

  • Travel services require travel insurance which cover personal injury and emergency medical expenses.
  • Passenger’s who refuse to avail travel insurance before booking will not be the company’s responsibility for any emergency occurrences. 
  • Other travel services require to avail the mandatory travel insurance that covers a minimum medical, evacuation and repatriation coverage of  PHP 2M, USD 200,000 or EURO 2,000.
  • Additional fees may apply for availing travel insurance.