PRIVACY AND POLICY

Grandson Travel and Tours is committed to maintaining the privacy of personal information that you provide to us when using the Grandson Travel and Tours website. We believe your private details should be kept when you share personal information with us, we will make all reasonable endeavors to keep your details secure and private.

WHAT PRIVACY WE PROMISE

When you do business with us, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used, for example, to process your booking and travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airport ground handlers to ensure your travel.

• We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business
• We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
• Only our accredited travel agent will have the right to collect all your information, and for the purpose of legalities on how a client knows that it was our agent. Our agents will provide the necessary identification to verify their identities.

WHAT INFORMATION WE COLLECT AND HOLD

• Full name, Date of birth, Age, Gender and Address (Origin and Destination) – For the basic requirements we need to collect.
• Passport Details such as Number, Expiration date and Issuing country – For the succeeding information we need to process your bookings with us. 
• Depending on the product or service you choose, you may also be asked for other types of personal information such as visa processing and other travel needs.

HOW WE COLLECT YOUR INFORMATION

• By written forms we require whichever service the client requested.
• Booking and application forms.
• In person to person contact.
• through contact over the telephone, your mobile or other messaging technology.
• via the internet, including websites and social media.
• Emails, response devices.

HOW DO WE USE YOUR INFORMATION

We will use your personal information to process and manage your booking and to fulfil your travel arrangements and purchases. For example:

• To identify you in order to process your travel booking such as: Ticket, Hotel, Insurance, Transfer, Tour Packages, Cruises and Other travel needs.
• To ensure you received specified travel requirements.
• To ensure our third party travel provider has the correct information.
• To communicate with you and keep you informed with your travel booking and itinerary.
• To personalized and improve our travel services by requesting your feedback and us sending our travel updates and promos. 

HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION

We will only keep your information for as long as we reasonably need it for the purpose it is being collected or processed for in accordance with this Policy or in order to comply with the law.

• Your personal information related to your booking will be retained to fulfil the specific travel arrangements you have made. Afterwards, we will keep the information for a period of time which enables us to handle or respond to any complaints, queries, concerns or legal procedures relating to the booking.
• We will actively review the information we hold and delete it securely or anonymize it, when there is no longer a legal, business or customer need for it to be retained. 

UPDATING OF THE POLICY

• This Policy is subject to amendment in particular to account for the rapid evolution of the rules pertaining to protection of personal information and privacy, and this policy is well updated as of this year 2021.